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Managing Alert Recipients

Alerts are raised when an event that you specified in a Monitor or an Integration Process occurs, or when a system event such as a critical error occurs.

Warning: Important! Make sure that the Insight Administrator is designated to receive email notification for Critical Alerts.

Alerts can be sent to individual Recipients or Recipient Groups. Recipients and Recipient Groups can also be arranged into Recipient Maps to allow Monitors to generate Alerts that are assigned to variable Recipients or Recipient Groups, based on the triggering criteria.

• Recipients:
  • Represent individuals that are to be alerted of a system or business event.
  • Represent individuals that are to be alerted of a system or business event.

  Note: Create a Recipient for each person that requires alert notification.

• Recipient Groups:
  • Represent a group of Recipients who should all be alerted to the same system or business event under the same conditions. For example: System Admin, Sales, or Support.
  • May contain any number of Recipients.

  Note: Create a Recipient Group for each role in your company that requires alert notification.

• Recipient Maps:
  • Link domain values to Recipients or Recipient Groups so that data containing those values can drive the selection of Alert Recipients or Recipient Groups.
  • Enable Recipients to be directly mapped to unique values. For example: User IDs, Contact Names, or Email Addresses
  • Enable any number of Recipients or Recipient Groups to be linked to a single value. For example: Territories, Departments, or Major Accounts.
  • Enable Recipients or Recipient Groups to be linked to any number of values. For Example: A manager can be added to a number of values so they are alerted when ever a subordinate is alerted.

    The following default Recipient Groups are installed with the Console:

    • DB Admin
    • System Admin

  Note: You cannot delete the two default system Recipient Groups.

Alert recipients tasks

• Alert Recipients — Opens the Alert Recipients view.
• From the Recipients tab, you can:

Add A New Recipient

1. Expand the Console site node.
2. Expand the Administration node, and then click Alert Recipients. The Alert Recipients window opens.
3. Go to the Recipients area of the window, and then click Add.
4. From the General tab, enter the Recipient Name and an optional Full Name and Description.
5. From the Notification tab, configure your alert information, such as email address, pager information, or network account. Specify the alert levels you wish the Recipient to receive. Enter the Windows login name in the Net Send field.

   Note: Network popup messages require the Messenger service to be running on both the sending and receiving computers. If the Messenger service is not running, the popup messages do not work even if you have enabled the Net Send option in Recipient Properties.

6. From the Groups tab, select the Available Groups you wish to associate with the Recipient. Click the right arrow button to add the groups to the Member Of column.
7. Click OK.

Edit An Existing Recipient

1. Expand the Console site node.
2. Expand the Administration node, and then click Alert Recipients. The Alert Recipients window opens.
3. Go to the Recipients area of the window, select the Recipient, and then click Edit.
4. From the General tab, you can change the optional Full Name and Description. You cannot change the Recipient name.
5. From the Notification tab, edit your alert information, such as email address, pager information, or network account. Specify the alert levels you wish the Recipient to receive.
6. From the Groups tab, select the Available Groups you wish to associate with the Recipient. Click the right arrow button to add the groups to the Member Of column.
7. From the Groups tab, select the group you wish to remove from the Member of column. Click the left arrow button to remove the groups from the Recipient.
8. Click OK.

Delete A Recipient

1. Expand the Console site node.
2. Expand the Administration node, and then click Alert Recipients. The Alert Recipients window opens.
3. Go to the Recipients area of the window, and select the Recipient you wish to delete.
4. Click Delete.

Recipient Groups tasks

From the Recipient Groups tab, you can:

Add A New Recipient Group

1. Expand the Console site node.
2. Expand the Administration node, and then click Alert Recipients. The Alert Recipients window opens.
3. Go to the Recipient Groups area of the window, then click Add.
4. From the General tab, enter the Group Name and, optionally, a Description.
5. From the Recipients tab, select the Recipients you wish to add to the Recipient Group. Click the right arrow button to add the Recipients to the Members column.
6. Click OK.

Edit An Existing Recipient Group

1. Expand the Console site node.
2. Expand the Administration node, and then click Alert Recipients. The Alert Recipients window opens.
3. Go to the Recipient Groups area of the window, select a group, and then click Edit.
4. From the General tab, you can change the optional Description. You cannot change the Group Name.
5. From the Recipients tab, select the Recipients you wish to add to the Recipient Group. Click the right arrow button to add the Recipients to the Members column.
6. From the Recipients tab, select the Recipients you wish to remove from the Recipient Group. Click the left arrow button to remove the Recipients from the Recipient Group.
7. The Mappings tab shows the list of recipient maps this group is part of.
8. Click OK.

Delete A Recipient Group

1. Expand the Console site node.
2. Expand the Administration node, and then click Alert Recipients. The Alert Recipients window opens.
3. Click the Recipient Groups tab, and select the Recipient Group you wish to delete.
4. Click Delete.

Recipient Maps tasks

From the Recipient Maps tab,you can:

Add A New Recipient Map

1. Expand the Console site node.
2. Expand the Administration node, and then click Alert Recipients. The Alert Recipients window opens.
3. Click the Recipient Maps tab , and click the Add button near the top of the window. The Add Recipient Map dialog box appears.
4. Enter the Map name and, optionally, a Description.
5. Click OK after all of your values have been added.

Edit An Existing Recipient Map

1. Expand the Console site node.
2. Expand the Administration node, and then click Alert Recipients. The Alert Recipients window opens.
3. Go to the Recipient Maps area of the window, select a map, and then click Edit.
4. From the Recipient Map Properties dialog box, you can change the optional Description. You cannot change the Map Name.

Delete A Recipient Map

1. Expand the Console site node.
2. Expand the Administration node, and then click Alert Recipients. The Alert Recipients window opens.
3. Click the Recipient Maps tab, and select the Recipient Map you wish to delete.
4. Click Delete.

Add A New Value To The Recipient Map

1. Open the Recipient Map tab.
2. From the drop-down list of recipient maps at the top of the tab, select the recipient map you want to add to.
3. Click Add at the bottom of the tab. The Add Map Value dialog box appears.
4. In Value Name, enter the value that from the Field from query to provide value to appear in the monitor.
5. Optionally, enter a Description.
6. Select either Recipients or Groups.
7. From the list in Available recipients, select a recipient or group, then click the right arrow button.
8. Click OK.

Edit An Existing Recipient Map Value

1. Open the Recipient Map tab.
2. From the drop-down list of recipient maps at the top of the tab, select the recipient map you want to edit.
3. From the list of values, select the value you want to edit.
4. Click Edit at the bottom of the tab.
5. You cannot change the Value name; however can make changes to the Description and Selected recipients.

Delete A Value From The Recipient Map

1. Open the Recipient Map tab.
2. From the drop-down list of recipient maps at the top of the tab, select the recipient map you want to change.
3. From the list of values, select the value you want to delete.
4. Click Delete at the bottom of the tab.

See also

Monitoring and Email Notification

Using Alerts

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