Choosing Attribute Change Combinations
This topic only applies to the publisher for Microsoft Dynamics CRM 4.x.
To trigger a workflow and generate a message every time a record is modified, select Record field change, click Select, and click Modified On.
When choosing the attributes to start your workflow, be aware that Dynamics CRM 4.x design causes some attribute combinations to produce duplicate messages. The chances of generating duplicate messages increases when you use other Start When criteria.
Attributes that are prone to triggering multiple messages include, but are not limited to:
- Modified On
- Owner
- Status
- Status Reason
You may have to adjust your integration to account for or ignore, these superfluous messages.