Requirements

TIBCO Scribe® Online requirements vary slightly depending on the type of Solution subscription you have and whether the data is on-premise or in the cloud.

Note: You may not have access to all of the features described in this documentation. Access depends on the services your company has purchased and whether or not you are a TIBCO Partner.

Supported Browsers

Standard testing for TIBCO Scribe® Online includes only the last two versions of the following supported browsers:

Microsoft Internet Explorer
Mozilla Firefox
Google Chrome
Safari

Note: TLS 1.1 or higher must be enabled in your browser settings.

TIBCO Scribe® Online uses pop-up dialogs for some processes, such as exporting selected Maps or installing an On-Premise Agent. Set your browser to Allow Popups for TIBCO Scribe® Online to make sure these dialogs display.

DateTime

DateTime data in TIBCO Scribe® Online is stored in UTC time. Unless otherwise noted in a specific Connector document, Connectors convert Source datetime data to UTC time and convert datetime data sent to a Target datastore to the datetime format the Target expects.

Solution Requirements

Agent — Agents facilitate communication between your source and target data sources within a Solution. There are two types of Agent, On-Premise and Cloud.
- On-Premise Agent — A computer to host the On-Premise Agent. This computer requires constant connectivity to both your source and target data.
- Cloud Service — Access to TIBCO Scribe® Online while Cloud Service is provisioning.

Determining whether to use the On-Premise Agent or the Cloud Service depends on the TIBCO Scribe® Online Connector being used and the location of the data being accessed (either on-premise or in the cloud).

The On-Premise Agent can be used in Solutions with any Connection and with both cloud and local datastores.
The Cloud Service can only be used when all Connections in a Solution and associated datastores support the Cloud Service.

Refer to the documentation for the specific Connector for additional information. See Managing Connections for a list of TIBCO Scribe® Online Connectors.

Source and Target Datastores — The location of the data that you wish to integrate.
Connections — For TIBCO Scribe® Online to communicate with a datastore you need a Connection configured for that particular datastore.

Agent Requirements

Cloud Service

Access to TIBCO Scribe® Online while the Cloud Service is provisioning.

Note: Because the Cloud Service is in the cloud there are no operating system or software requirements.

On-Premise Agent

Operating Systems

On-Premise Agents are supported on computers running 64-bit operating systems supported by Microsoft .NET Framework:

Note: Install all Windows updates before you begin installing an Agent.

When setting up your production environment, install Agents in a Windows Server environment.

The following Microsoft^® components are also required:

Microsoft .NET Framework 4.7.2 (full version).
Microsoft Windows Identity Foundation (WIF).

Note: If Microsoft .NET Framework or WIF are not already installed, you are prompted to install them before you can install the TIBCO Scribe® Online Agent. However, the configuration process run more smoothly if these applications are already available.

If your site will be using the Dynamics CRM Connector, you may need to enable WIF 3.5.

To Enable WIF:

Open the Turn Windows features on or off dialog box.
Scroll to and select the checkbox for Windows Identity Foundation 3.5.
Select OK.
Windows will turn on WIF 3.5.

Ports

Make sure that all of the following TCP ports are open. If needed, talk to your IT Administrator:

Port 443. This port is required for outbound Agent communication with the TIBCO Scribe® Online website. TIBCO Scribe® Online can respond to Agent communication using port 443. If this port is not open, the TIBCO Scribe® Online Agent is not fully accessible from the TIBCO Scribe® Online website.
Port 80. This port is required for outbound communication for SSL Certificate validation.
Ports 5671 and 5672, and 9350 through 9354. These are outbound ports used by the Agent to communicate with the Enterprise Service Bus (ESB). The ESB can respond to Agent communication using the same port. If your network policies prohibit you from opening these outbound ports, contact TIBCO Support for assistance with an alternate configuration.
Important: Performance is slower when the Enterprise Service Bus (ESB) is not used.
If you have not configured your inbound and outbound ports correctly or if you have not added an exception to your firewall for TIBCO Scribe® Online, the computer where your TIBCO Scribe® Online Agent is installed may experience very high CPU usage.

See the Check Ports In Agent Environment Knowledge Base article for instructions on determining whether or not the appropriate ports can be accessed by the Agent.

Agent Performance

TIBCO Scribe® Online On-Premise Agent performance is influenced by many factors. TIBCO Scribe® Online Agents process Solutions containing multiple Maps that access data from many source and target datastores. Data sets being integrated could be very large, in the millions of records, or smaller, in the thousands of records. Solutions can be run manually, on a schedule, or be triggered by an external event, therefore, some Solutions may attempt to run simultaneously. The speed of the API for those datastores influences the performance of any given Map. In addition, you must consider the capacity of the server where the Agent is installed along with other software competing for resources on that server. This complex list of factors varies from customer to customer making it difficult to recommend a one-size-fits-all installation option. Some options for better performance include:

Upgrade to a more powerful server with the following minimum capacity:
- Quad Core CPU or better with a 24/7 business grade internet connection
- 8 GB of RAM
- At least 8 GB of free hard disk space for each installed Agent
Use filters in Query and Fetch Blocks to reduce the amount of data being processed.
Merge Maps that retrieve the same data so the Query is run only once.
Update multiple target datastores with a single Map.
Use an Integration Event Solution containing a Message Map. This type of Solution executes only when a message is received from an external application, therefore, it executes and processes records only when needed.
Use Batch Processing if the Connector supports it. This feature processes data in bulk and speeds up the integration process.

Communication Requirements

Depending on the Agent you use, your corporate network configuration, and the third-parties to which you connect, you may need to whitelist certain IP address ranges to allow them to access your network or a third-party product. See Whitelisting Requirements for more information.

Device Requirements

Screen Resolution

The minimum screen resolution for TIBCO Scribe® Online is 1024 x 768.

If you are having trouble seeing TIBCO Scribe® Online, check the screen resolution or ask your IT department for help.