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Managing Alerts

All alerts are first written to the Alert Log. If you are using Recipient Groups, the alert notification process then delivers a copy of the alert to the Recipient Groups and Recipients. However, the alert remains in the Alert Log. Every email, pager, or network message received by a Recipient Group, or Recipient, corresponds to an item present in the Alert Log.

Note: It is important that you configure Insight to send a notification to the proper recipients when an alert occurs.

To define the frequency with which alert notifications are sent, see the Site Settings: General tab.

When you receive an alert, you need to acknowledge or resolve it.

To Acknowledge Or Resolve An Alert

From the Alert Log, select the alert.
From the Alert Handling area of the window, click the Status tab.
Select Alert acknowledged, Alert resolved, or both. The Changed By field defaults to the logged on server user and you can change the value if necessary
From the Alert Handling area of the window, click the Comments tab. Enter a comment if desired.
Click Apply.
Note: To define the frequency with which alert notifications are sent, see the Site Settings: General tab.