Agents Widget

The TIBCO Scribe® Online Agent facilitates communication between the data sources used by a Solution.

The Agents widget on the TIBCO Scribe® Online Dashboard provides information on the current status of your Agents. It contains a list of any On-Premise Agents installed, and one Cloud Agent, if one is provisioned for your Organization. This widget does not display when you are in a Parent Organization.

Select View All to navigate to the Agents page for a complete list of Agents.
Hover over the Information icon next to the Agent name to view a list of Solutions configured to be executed by this Agent.

Tip: For an Icon Key and tips on using screens, Widgets, tables, and menus in TIBCO Scribe® Online see Navigation.

Note: If you are receiving email notifications that the Agent Heartbeat is late or you see an Agent status indicating that the Agent has failed to contact TIBCO Scribe® Online, see Troubleshooting The TIBCO Scribe® Online Agent for additional information.

The Agents Widget includes the following Agent information.

Field	Definition
Columns
Name	Name of this Agent. Agent name can be modified by selecting Edit from the Gear menu . See Editing Agent Settings.
Status	Status of this Agent. After the Agent has started the first time it should run continuously. Status column displays both an icon and a text description as follows:
	Running — Agent is running as expected.
	Agent Updating — Agent is being updated to a new version. Heartbeat Late — Agent failed to contact TIBCO Scribe® Online for 15 to 59 minutes. Restarting — Agent is restarting. Updating Connector — Agent is installing Connector updates. Waiting to restart, memory limit reached — TIBCO Scribe® Online detects when an Agent's memory limits are being exceeded and requests an Agent restart. Agent completes any running Solutions and updates Execution History for those Solutions before restarting. Waiting to restart, user requested — A user has requested an Agent restart. Depending on the type of restart selected by the user, the Agent restarts immediately or after all running Solutions are complete. See Restarting An On-Premise Agent. Waiting To Update Agent — Agent completes any Solution executions that are running and updates Execution History for running Solutions, but does not start any Solutions or contact TIBCO Scribe® Online. Agent then goes to Updating Agent status. Waiting To Update Connector — Agent completes any Solution executions that are running and updates Execution History for running Solutions, but does not start any new Solutions or contact TIBCO Scribe® Online. Agent then goes to Updating Connector status.
	Heartbeat Failed — Agent failed to contact TIBCO Scribe® Online for 60 minutes or more. Provision Error — An error occurred while attempting to provision a Cloud Agent. Shutdown — On-Premise Agent has been shut down and has successfully contacted TIBCO Scribe® Online to communicate the shutdown. Shutdown Cloud — Cloud Agent has been shut down and has successfully contacted TIBCO Scribe® Online to communicate the shutdown.
Last Contact	Date and time the Agent last contacted TIBCO Scribe® Online.
Info Icon
Solutions	Names of any Solutions using the selected Agent.
Gear Menu
Edit	Edit the selected Agent. See Editing Agent Settings.
Delete	Delete the selected Agent. See Deleting An Agent.
Restart Now	Restarts the Agent immediately interrupting any Solutions that are currently running.
Restart Later	Restarts the Agent after currently running Solutions are completed. Scheduled Solutions are paused until the Agent restart is complete.
Request Agent Logs	Creates and downloads a zip file of On-Premise Agent Logs for the selected Agent. Depending on your browser settings the file is either saved to your default downloads location or you are prompted to save the file. For On-Premise Agents, Agent logs are stored in the directory where your Agent is installed. The default location is: C:\Program Files (x86)\Scribe Software\TIBCO Scribe® Online Agent\logs • Agent must be running to retrieve log files. • Not supported for Cloud Agents.

Agents Widget

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